Why is that number important? This will allow us to speed up the process of the return. Most times we will give you an RA number (Return Authorization). Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances. Please pack the product safely for the journey back to us.
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Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
If you decide you'd like to return an item, please contact your Sales Rep, chat us, or give us a call. That’s why we offer an easy return policy to take the stress out of purchasing from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. Please don't hesitate to reach out or call us directly at 77. If you have any questions, comments, or concerns, we want to know. Our shipping, sales, and customer service teams are always striving to create the best experience for you. Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. You read that right! Any orders over $30 ship for free!* That can come in handy if the incident occurs after you've checked your guitar with an airline or when the guitar is at home with kids or pets around. TaylorSense also records the time of the incident, which can help you identify the probable cause.
If your guitar takes a hit, TaylorSense will notify you so you can inspect it more closely for damage. While TaylorSense can't prevent your guitar from being dropped, knocked over, or roughed up during your travels, it can let you know if it suffers a serious blow. You can also check your battery life anytime through the TaylorSense App, which means you'll always know exactly where you stand before a gig. You'll receive one more when it hits 10%. When your battery life reaches 30%, you'll receive an alert. With TaylorSense, you'll always have a handle on your pickup system's battery capacity so it doesn't fail you when it matters most. We all want peace of mind when we plug in, especially when it comes to battery life. When that temperature becomes dangerous to your Taylor guitar, you'll receive an alert and a link to helpful advice from Taylor's service team. TaylorSense monitors the temperature of your guitar. A guitar's wood can also suffer damage if the guitar goes from extremely cold to hot conditions in a short period of time. Prolonged exposure to high heat - such as leaving your guitar in a car on a hot summer day - can cause the glues to soften and the bridge to come loose under the string tension.
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If the levels remain too low or high for an extended stretch, you'll receive a humidity alert and a link to information on how to remedy your guitar's condition. Your TaylorSense battery box features a digital hygrometer that monitors the humidity level of your Taylor guitar. Dry conditions can cause the wood to crack, while wet conditions can cause glue joints to fail and the finish to lift. Not only will it compromise the playability and tone, it can lead to serious damage. Shaped by Taylor’s extensive guitar care expertise, TaylorSense is calibrated to send you timely alerts and includes easy-to-follow videos that show you how to solve problems when they arise.Įxtended exposure to low or high humidity levels can wreak havoc on an acoustic guitar.
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TaylorSense alerts you when your guitar needs care by communicating via low-energy Bluetooth between the TaylorSense smart battery box and the free TaylorSense App on your iOS or Android mobile device.
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